How is the right of withdrawal of the purchased goods made?

The consumer * has the right to withdraw from the purchase of all products purchased through the Web service, within 14 working days from the day of their receipt, unless the products, delivered sealed, have not been put into operation and are maintained the original integrity of the goods.Pursuant to Legislative Decree No. 206/2005, the right of withdrawal is exercised by sending, within the prescribed period, a written communication to the geographic address of the supplier's headquarters by registered letter with acknowledgment of receipt. The communication can be sent, within the same term, also by telegram, telex and facsimile, provided that it is confirmed by registered letter with acknowledgment of receipt within the following 48 hours. The costs related to the return of the goods to the sender are borne by the buyer.

In accordance with the provisions of the aforementioned law, the supplier is required to reimburse the sums paid by the consumer within thirty days from the date on which the supplier became aware of the exercise of the right of withdrawal. Salerno Casalinghi undertakes to reimburse the Customer within seven working days of receipt of the goods at its warehouse.

* Pursuant to Legislative Decree no. 206/2005 'Consumer' means the natural person who […] acts for purposes not related to any professional activity carried out.

How it is exercised:

1. Fill in a signed declaration showing the desire to exercise the right of withdrawal with the number and date of the purchase invoice and bank details on which to obtain the transfer (ABI Code - CAB - Current Account of the invoice holder) clearly marked ). This declaration must be sent by registered mail with acknowledgment of receipt to:

Salerno Casalinghi 

Via Caltanissetta, 53

75025 Policoro (MT) ITALY

2. Contact the commercial service by phone (++ 39 0835 981 493) or by email ( to obtain the authorization number necessary to be able to ship.

3. Put the authorization number externally on the package in a legible position, carefully pack the materials in order to protect the original packaging of the products from any damage, writing or affixing of labels.

4. Send the goods at your own expense to the following address:


Salerno Casalinghi

Via Caltanissetta, 53

75025 Policoro (MT) ITALY

Only products authorized and received carriage paid (ie with transport costs to be paid by the sender) at the Salerno Casalinghi headquarters will be reimbursed, contained in the original packaging and intact in every part.


Salerno Casalinghi makes the following E-mail addresses available to all customers in order to contact our offices directly and ask questions, request information or send suggestions.

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